Refund policy

Every InsaanCadet piece is made to order. Because each item is printed individually for you, we handle returns a little differently than a warehouse brand. Here is exactly how it works.

Damaged, defective, or incorrect items

If your order arrives damaged, misprinted, or is not what you ordered, contact us within 30 days of delivery through our contact page with your order number and photos of the item and its packaging. We will send a replacement or issue a full refund including shipping, at no cost to you. You will never be asked to pay return shipping in this situation.

Change of mind

If an item is unworn, unwashed, and in its original packaging, you may request a return within 14 days of delivery. Contact us first to receive a return address. Items sent back without contacting us first cannot be processed. Return shipping is paid by you, and the original shipping charge is non-refundable. Once the item arrives and passes inspection, we refund the item price to your original payment method.

Sizing and exchanges

Our shoes follow standard US sizing and every product page includes a size chart. If the fit is not right, follow the change of mind process above and place a new order in your correct size.

Items we cannot accept

Items that have been worn outdoors, washed, altered, or returned without prior contact cannot be refunded. Items marked final sale are not eligible for return.

Cancellations and order changes

Because production begins quickly, we can only cancel or change an order within 12 hours of purchase. Contact us as soon as possible and we will do everything we can.